recouplogicBuild a stronger case for legitimate payments.
Bring customer agreements, transaction records and fulfillment evidence together for a controlled chargeback-response process.
When the records disagree, the amount stays unresolved.
Even legitimate transactions can become losses when evidence is incomplete, submitted too late or inconsistent with processor rules.
Evidence scattered across commerce systems
Response deadlines approaching
Recurring reason-code patterns
Final dispute outcomes not reconciled
Establish the facts. Then move the case.
Recouplogic brings the terms, relevant transactions and supporting evidence into a documented assessment. Exceptions can then be validated, prepared for review, and routed through the customer's authorized resolution process.
Validate
Check the agreement against the transaction and source records.
Prepare
Document the discrepancy, missing evidence and recommended action.
Reconcile
Record the decision and verify the corresponding financial outcome.
Built around the people doing the work.
Who to speak with
E-commerce payment operations, risk leads, controllers and merchant finance teams.
When the workflow makes sense
Merchants with repeat disputes and direct, approved access to their processor evidence requirements.
What a first review can deliver
An organized response file, explicit submission approval and status reconciliation against processor decisions.
A good starting question
“Who assembles and checks supporting evidence when a customer disputes a charge?”
Chargeback evidence, explained.
Does this guarantee a won chargeback?
No. Network rules, issuer decisions and evidence quality determine outcomes; the service supports completeness, control and traceability.
What documents are needed to begin?
Typically: transaction and payment processor records, customer authorization and agreement, and fulfillment, delivery and communications. Exact requirements are agreed after initial scoping.
Does Recouplogic guarantee financial recovery?
No. Eligibility, contractual terms and counterparty decisions determine what is valid or recoverable. We keep projected and verified outcomes distinct.
Can Recouplogic connect to our existing systems?
Integration requirements are evaluated case by case. A scoped initial workflow may use approved exports and source records before direct integrations are appropriate.
Bring one unresolved case.
Tell us the exception type, the records available, and what you need the process to resolve.