recouplogicGive contested container charges a documented route to resolution.
Validate dates, terms, notices and evidence behind detention, demurrage and other disputed ocean freight charges.
When the records disagree, the amount stays unresolved.
Container charges can accumulate while free-time terms, terminal events and notification records remain scattered across counterparties.
Demurrage and detention calculations
Disputed free-time and clock-start dates
Incomplete pickup and return evidence
Unresolved billing and waiver requests
Establish the facts. Then move the case.
Recouplogic brings the terms, relevant transactions and supporting evidence into a documented assessment. Exceptions can then be validated, prepared for review, and routed through the customer's authorized resolution process.
Validate
Check the agreement against the transaction and source records.
Prepare
Document the discrepancy, missing evidence and recommended action.
Reconcile
Record the decision and verify the corresponding financial outcome.
Built around the people doing the work.
Who to speak with
Import managers, ocean freight finance teams, forwarders and logistics controllers.
When the workflow makes sense
Businesses facing repeated contested container charges and able to supply the event timeline.
What a first review can deliver
A documented timeline and eligibility assessment for customer-authorized correction or dispute.
A good starting question
“Who checks disputed detention and demurrage bills against the actual container timeline?”
Demurrage and detention, explained.
Does every port charge qualify for a refund?
No. Rules and contractual terms vary. A charge is marked as potentially contestable only where the applicable rules and evidence support that assessment.
What documents are needed to begin?
Typically: ocean service agreement and tariff, terminal gate and container event records, and notices, invoices and correspondence. Exact requirements are agreed after initial scoping.
Does Recouplogic guarantee financial recovery?
No. Eligibility, contractual terms and counterparty decisions determine what is valid or recoverable. We keep projected and verified outcomes distinct.
Can Recouplogic connect to our existing systems?
Integration requirements are evaluated case by case. A scoped initial workflow may use approved exports and source records before direct integrations are appropriate.
Bring one unresolved case.
Tell us the exception type, the records available, and what you need the process to resolve.