recouplogicGive parcel exceptions a cleaner evidence trail.
Bring loss, damage, surcharge and reimbursement exceptions into one reviewable process, from transaction to confirmed outcome.
When the records disagree, the amount stays unresolved.
Shipment events, carrier claims and reimbursement records often need manual comparison before a claim can be assessed.
Loss and damage claims with missing evidence
Carrier surcharge and adjustment reviews
Unreconciled reimbursements or credits
Eligibility windows and case deadlines
Establish the facts. Then move the case.
Recouplogic brings the terms, relevant transactions and supporting evidence into a documented assessment. Exceptions can then be validated, prepared for review, and routed through the customer's authorized resolution process.
Validate
Check the agreement against the transaction and source records.
Prepare
Document the discrepancy, missing evidence and recommended action.
Reconcile
Record the decision and verify the corresponding financial outcome.
Built around the people doing the work.
Who to speak with
E-commerce operators, parcel finance leads, fulfillment managers and seller operations teams.
When the workflow makes sense
Merchants and logistics operators with sustained parcel volume and recurring exceptions.
What a first review can deliver
An evidence-backed view of eligible exceptions, case deadlines and verified carrier outcomes.
A good starting question
“Who reconciles carrier claim outcomes against the original shipping records?”
Carrier claims, explained.
Does this include Amazon reimbursements?
Potentially, where policy and account permissions allow. Platform and claim-window rules must be verified for each program before eligibility is assessed.
What documents are needed to begin?
Typically: shipment and tracking events, carrier invoices, terms and claim policy, and order value, delivery and reimbursement records. Exact requirements are agreed after initial scoping.
Does Recouplogic guarantee financial recovery?
No. Eligibility, contractual terms and counterparty decisions determine what is valid or recoverable. We keep projected and verified outcomes distinct.
Can Recouplogic connect to our existing systems?
Integration requirements are evaluated case by case. A scoped initial workflow may use approved exports and source records before direct integrations are appropriate.
Bring one unresolved case.
Tell us the exception type, the records available, and what you need the process to resolve.